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Frequently Asked Questions
1. Who do I call if I have an issue?
We value our customers, and we would be happy to help with any issues that you have. Please call MAI Animal Health Customer Service at 1.800.447.0687.
2. Does MAI Animal Health sell through distribution or can I purchase direct?
Yes, MAI Animal Health partners with Distribution, and MAI Animal Health also sells direct through our website. Here is our link to the Distribution Partner Page.
3. What is MAI Animal Health's return policy?
MAI Animal Health’s return policy is product specific, please call Customer Service at 1.800.447.0687 for more information.
4. Does MAI Animal Health offer service and equipment repair?
Yes, MAI Animal Health offers service and equipment repairs on specific products. Please call Customer Service at 1.800.447.0687 to see if your product is eligible. We offer loaners of some large equipment, please call for eligibility.
5. Does MAI Animal Health provide training with CE credits?
MAI Animal Health provides training opportunities throughout the year. The CE credits for each class will be listed in the course descriptions.
6. How do I find my local MAI Animal Health Rep?
MAI Animal Health has local Reps in most States. Click here to contact the Rep in your area, or call Customer Service 1.800.447.0687.
7. Do you provide in person demos for larger equipment?
Yes, please contact MAI Animal Health, or your Distributor to arrange for an in person or video demo.
8. Do you ship internationally?
Yes, all of MAI Animal Health’s website pricing is in USD, please contact MAI Animal Health if you need additional help or have any questions. Taxes and/or Duties will be paid by the customer upon arrival of the package in their respective country.
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